The fine print, in plain words.

Warranty

Every certified pre-owned device we sell comes with a 30-day limited warranty. Repairs come with a 30-day limited warranty on the repair. Sales are final apart from an approved warranty claim.

A warranty claim covers functional defects present at the time of sale or repair. It does not cover accidental damage, liquid damage, or issues caused after purchase.

Mail-in policy

Mail-in works like walking in, with one extra step. We agree on a quote first, you ship the device with tracking, and we inspect it the day it arrives. Payment is issued only after the device is received, inspected and verified to match the information you submitted.

If the condition differs from your description, we send a revised offer before completing the purchase — and you can say no. Activation Lock (Find My / iCloud) must be removed before payment.

Sales & buyback terms

When you request a quote to sell, you confirm you are the legal owner with the full right to sell the device, that it is not stolen, lost or obtained illegally, that your information is truthful, and that it is free of any financial obligation that would block a legal sale.

Before payment we verify the IMEI or serial is clean and not reported lost or stolen. Platinum Tech may decline any device that doesn't meet these requirements or raises ownership or security concerns.

Layaway holds a device for 30 days with 25% down; it goes home once the balance is paid in full. Layaway is not financing — there is no interest and no finance charge, and you get the written terms before you pay. Platinum Tech does not offer financing.

Privacy

We use the details you send us only to reply to your message or quote. We don't sell your information. If you opt in to occasional offers and shop news, that consent is separate and optional — reply STOP any time to cancel.

Questions about any of this? Call or text 480-408-4476 or email betziada@platinumtechusa.com.